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FAQ

My contact information has changed. Where can I update it?

You can update your mailing address, e-mail address, phone number, or employment information here.

How do I cancel my payroll donation?

You can cancel your monthly donation at any time by contacting annual_giving@sfu.ca

Do all the donations I collect have to be online?

No. In some cases campaigns may collect donations offline (through events, in-person etc.). We will provide you with a template to complete for any of these types of gifts. Completing this template ensures we have the correct information to process and receipt gifts, and that they are correctly coded to your project.

Do you issue tax receipts to donors?

Yes. All tax receipts are issued per Canadian Revenue Agency (CRA) regulations. If you are exploring offering incentives, holding events, or seeking corporate support, you should understand the implications this will have on tax receipts before marketing your activities or making commitments to potential donors. Please a talk to your SFU Crowdfundraising Advisor if you have any questions about what types of fundraising is eligible for tax receipts.

How quickly can you build a memorial page?

Once we have all the content needed we can usually build a page within three business days. We make every effort to do so quickly if you are trying to meet the deadline for obituary listing or in time for a service or event. Please provide us with as much information as you have when submitting your request, and that will help us build your page more quickly.

What if I don’t know where I want donations to be directed?

We can help you find a project or initiative on campus that aligns with what you are passionate about. These can be student awards, or work taking place in a faculty, school or on one of our campuses. There could be some restrictions or time delays if we have to set up a new fund, but we will work with you to find the best option.

How can I share the page with others?

When we have built your page you will receive to your page that is easily shareable with others electronically or on print materials.

What is a customized online donation link?

If you do not want a full memorial page, we can provide you with a customized link to a donation page which will direct donors to make a gift to a fund of your choice, or allow them to select of fund of their preference.

When do I get my receipt after making a donation?

You will receive a receipt by mail within 5-10 days after your gift is processed online. Some exceptions apply during holiday closures.

Will you provide me with the contact information for my donors?

All personal information from your donors will be collected, protected, used, disclosed and retained in compliance with British Columbia’s Freedom of Information and Protection of Privacy Act (FIPPA). This offers donors great assurances that their information will be private and secure.

Unfortunately this means we cannot release donor lists to you, even though you solicited the gifts and they gave to your campaign. We know this can be frustrating, and have strategies in place to help you reach out to your donors, while ensuring FIPPA compliance. It’s also a great idea to get donors, especially if they are close contacts, to inform you directly when they’ve made a gift.