Home » FAQ

FAQ

Do all the donations I collect have to be online?

No. In some cases campaigns may collect donations offline (through events, in-person etc.). We will provide you with a template to complete for any of these types of gifts. Completing this template ensures we have the correct information to process and receipt gifts, and that they are correctly coded to your project.

Do you issue tax receipts to donors?

Yes. All tax receipts are issued per Canadian Revenue Agency (CRA) regulations. If you are exploring offering incentives, holding events, or seeking corporate support, you should understand the implications this will have on tax receipts before marketing your activities or making commitments to potential donors. Please a talk to your SFU Crowdfundraising Advisor if you have any questions about what types of fundraising is eligible for tax receipts.

How quickly can you build a memorial page?

Once we have all the content needed we can usually build a page within three business days. We make every effort to do so quickly if you are trying to meet the deadline for obituary listing or in time for a service or event. Please provide us with as much information as you have when submitting your request, and that will help us build your page more quickly.

What if I don’t know where I want donations to be directed?

We can help you find a project or initiative on campus that aligns with what you are passionate about. These can be student awards, or work taking place in a faculty, school or on one of our campuses. There could be some restrictions or time delays if we have to set up a new fund, but we will work with you to find the best option.

How can I share the page with others?

When we have built your page you will receive to your page that is easily shareable with others electronically or on print materials.

What is a customized online donation link?

If you do not want a full memorial page, we can provide you with a customized link to a donation page which will direct donors to make a gift to a fund of your choice, or allow them to select of fund of their preference.

When do I get my receipt after making a donation?

You’ll receive a receipt by email within 3-5 business days after your gift is processed online. Some exceptions apply during holiday closures.

Will you provide me with the contact information for my donors?

All personal information from your donors will be collected, protected, used, disclosed and retained in compliance with British Columbia’s Freedom of Information and Protection of Privacy Act (FIPPA). This offers donors great assurances that their information will be private and secure.

Unfortunately this means we cannot release donor lists to you, even though you solicited the gifts and they gave to your campaign. We know this can be frustrating, and have strategies in place to help you reach out to your donors, while ensuring FIPPA compliance. It’s also a great idea to get donors, especially if they are close contacts, to inform you directly when they’ve made a gift.

What’s your charitable business number?

#118520725 RR0001

Do you have any sample obituary language for directing donations?

General donations:

In lieu of flowers, please direct donations to Simon Fraser University online at give.sfu.ca, by mail to 2118 Strand Hall, 8888 University Dr, Burnaby, BC V5A 1S6 Canada or by calling 778.782.4154.

If you have selected a fund and have a customized link:

In honour of [name]’s passion for [topic], family and friends have started the [name of SFU Fund] at Simon Fraser University. Please help us create a legacy for [name] by donating online at [customized link], by mail to 2118 Strand Hall, 8888 University Dr, Burnaby, BC V5A 1S6 Canada or by calling 778.782.4154.

In lieu of flowers, please direct donations to [name of SFU Fund] at Simon Fraser University online at [customized link], by mail to 2118 Strand Hall, 8888 University Dr, Burnaby, BC V5A 1S6 Canada or by calling 778.782.4154.